Customer Service Adviser - Libraries REQ01082 Employer - Trafford Council Address - Trafford Council Borough, Main address is Trafford Town Hall, Talbot Road, Stretford, M32 0THSalary - GBP 19,171 - GBP 21,166 Salary Grade - Band 3 Job category - Customer & Public ServicesJob Type - Customer ServiceWorking Pattern - Full TimeWorking hours - 36.25 hours (Part Time Considered)Contract type - PermanentClosing date - 6th October 2019Interview date - 15th October 2019
An opportunity has arisen for a suitable candidate(s) to join Access Trafford's busy Customer Service Team working within Trafford Libraries. This is an ideal chance for you to experience work within Trafford Council.
There are 1 or 2 posts available working between 18.13 or 36.25 hours per week (Monday - Saturday). Each of these roles would be based in our Altrincham Area working regularly across a number of libraries in Trafford. However flexibility will be required to work anywhere in Trafford.
This busy department provides a front line service which includes a busy library service and face to face customer enquiries for Council Services including - Council Tax, Benefits, Planning, Waste Management and Parking Services and will also include working on a busy reception desk.
Candidates will need to have an enthusiastic, motivated approach to work and desire to work with customers. We are looking for team players that are able to work under pressure, have excellent interpersonal and communication skills plus a positive attitude to customers. You will need to be numerate, literate, punctual and pro-active.
In return you will be joining a highly motivated, pro-active team where the delivery of Customer Service Excellence is essential. There is a high emphasis placed on personal development and this is re-enforced by structured training plans. This is a challenging and rewarding position for candidates who meet the essential criteria.
If you have got the drive, skills and ambition to be a part of a team continuing to transform our customer service department then come and join us at Trafford Council. To apply please complete the online application form.
For an informal discussion, please contact Simon Davis on 0161 912 1177 or simon.davis@trafford.gov.uk
To access the job description/person specification, please click here:www.trafford.gov.uk/residents/jobs/job-descriptions/Customer-Servicer-Advisor-Libraries-Role-Profile.pdf